FREQUENTLY ASKED QUESTIONS
Hey there! We thought we'd take a minute to answer to some common question people have about Alessandra Luciano and our silk scarves.
Can I visit?
Alessandra Luciano is an online company, but we do love seeing our customers in person. We are located in the small town of Dargaville on the Westcoast of Northland, New Zealand (far from most places, we know). If you happen to be in the area, please feel free to contact us to arrange an appointment. We'd love to see you!
Can I return my scarf if I'm not happy with it?
Sure you can! At Alessandra Luciano, we're not happy unless you're happy. Our primary objective is to supply silk scarves that will be treasured forever. Please check out our returns policy for more details.
Is shipping really free?
You bet! Standard, tracked shipping is free on all orders world-wide. We also have the option of express shipping for an added cost.You may like to check out the import taxes for your country.
How do I become a stockist of Alessandra Luciano silk scarves?
We love welcoming new stockists from around the globe to help us make a world a little bit brighter. To inquire about becoming an Alessandra Luciano stockist, please visit our Wholesale page here.
How did you get in to designing scarves?
Its a long story... You can check that out here.